FAQ

Q. How do purchase my order on the site?/Cara membuat pesanan di laman ini.
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 

Untuk memesan:

  1. Klik butang 'Add to cart' pada produk yang anda ingin beli.
  2. Klik "Continue Shopping' untuk terus menambah produk pada 'cart' atau klik 'Checkout' untuk terus membayar.
  3. Anda akan sampai ke laman 'log-in' di mana anda perlu log-in akaun anda dengan menggunakan 'username' dan 'password' anda. Jika anda belum ada akaun, anda perlu mendaftar akaun atau memilih 'guest' sebelum boleh terus membayar.
  4. Anda perlu mengesahkan alamat penghantaran di laman 'Shipping Address' dan kemudian klik butang 'next'.
  5. Dari sini, anda perlu memilih kaedah penghantaran dan kemudian klik butang 'next'.
  6. Kemudian anda perlu memilih kaedah pembayaran. Klik 'next'
  7. Selepas langkah-langkah itu, anda perlu mengesahkan perincian pembayaran anda dan setuju kepada terma dan syarat.
  8. Klik 'Confirm Order' untuk menyelesaikan pesanan anda..


Q. What are the payment methods available?/Apakah Kaedah Pembayaran?
Selutbooks.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
(still waiting for approval/masih menunggu pengesahan)

 

2 Via Ipay88 (Visa or Mastercard / Internet Banking) /Melalui Ipay88 untuk perbankan internet.

 
3. Offline Bank Transfer/Pemindahan offline/online

Bank : MAYBANK
Bank Account : 5627 5967 8465
Account Name : Selutbooks Enterprise

or

Bank : CIMB
Bank Account : 1283 0000 6601 03
Account Name : Selut Press

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :

Setelah membuat pembayaran, sila hantar maklumat pembayaran berikut pada kami:

Nama Bank :
Tarikh :
Masa :
Nombor rujukan bank :
Jumlah yang telah dibayar :
Nombor pesanan::

You may scan and email us the above info to Email Address : selutpress@gmail.com 

Anda juga boleh mengambil gambar resit dari bank dan emel ke alamat berikut:  selutpress@gmail.com 

Anda juga boleh memuatnaik bukti pembayaran (resit dari mesin atm atau dari pemindahan online) ke sini.


Note: Your books will not be delivered until we have this confirmation.

Nota: Buku anda hanya akan dihantar selepas kami mendapat pengesahan ini


Q. How to change my account personal information and shipping address?



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at selutpress@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia.

Q. How long does the delivery usually takes?
Delivery usually will takes about 7 to  14 working days

 

Q. What is your delivery method?
Pos Malaysia. We will send you the tracking number as soon as we deliver your order(s)

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to selutpress@gmail.com for us to clear your doubts.

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